Learning Outcomes

FM and ISO Fundamentals

Organizational Context

Leadership and Planning

Support and Operations

Performance Evaluation

Improvement and Certification

Lesson Summary

ISO 41001:2018 - Facility Management System - Assessment

Learn ISO 41001:2018 facility management fundamentals, benefits and certification essentials in this free online course.

ISO 41001:2018 - Facility Management System

Discover the fundamental principles of ISO 41001:2018 Facility Management (FA) and how global standards enhance efficiency and compliance. This course introduces key FM roles, the Plan-Do-Check-Act (PDCA) model, planning, and risk management while promoting continual improvement. Develop the mindset and practices essential for certification-ready, sustainable facility operations, with a focus on continuous evaluation and improvement.

Foundations of Care Home Management

Resident Care and Staff Development

Ensuring Quality, Communication and Safety

This module offers a thorough foundation in care home management, combining theoretical insights with practical strategies. It addresses all key aspects necessary for effective management, equipping you with the essential knowledge and skills to oversee a care home successfully.

Care Home Operations and Management - Course Assessment

Discover best practices and strategies for the management of resident and care homes with this free online course.

Care Home Operations and Management

To truly deliver on their promise of providing exceptional care to the elderly and vulnerable, home care services must prioritize effective management and structure. This course delves into the core aspects of home care management, including staff engagement and development, communication strategies, and safety measures. Enroll in this course to enhance your skills in managing a home care facility and ensure the highest quality of care.

Six Sigma Approach

Six Sigma DMAIC Road Map

The Define Phase

Translating Voices to Business Requirement

Completing Project Charter

Selecting Project Team

This module teaches you how business problems can be solved with the Six Sigma Yellow Belt tools and techniques. You will also learn how the Six Sigma Yellow Belt project can be executed in different organisations and the working definition of Six Sigma.

Creating SIPOC

The Measure Phase

Identifying Waste

Planning and Collection of Data

Data Collection Strategy

This module teaches you the concept of SIPOC, the steps involved in creating SIPOC and the steps in identifying waste in business processes. Study how data types can be identified and how data collection strategies can be created.

Introduction to Minitab

Determining Baseline Performance

Checking Data Stability

Identifying Defects and Opportunity for Errors

This module teaches you the Minitab statistical software and a comparison of Minitab with other statistical software. You will also learn about the high-level value overview of P-Value.

Analyze Phase and Performance Gap

Ascertaining Critical Root Causes

Validating Root Causes

Using Graphical Techniques

Additional Analysis Techniques

The Improve Phase

This module teaches you about the sources of variation and waste, including potential causes of the problem to be solved. You will also learn about the use of review process maps, as well as the fishbone diagram.

Pilot Solutions

Validating Impact of Solution

Control Phase

This module teaches how to carry out a pilot solution, risk analysis, as well as the working definition of "pilot". You will also learn how the pilot can be implemented and how risk analysis can be performed.

Concept of Control Plan

Replicating and Sharing Best Practices

Review of All Phases

This module teaches the concept of a control plan, how it can be created, as well as when it can be used. You will also learn how the control plan template can be used for improving business activity.

Diploma in Six Sigma Yellow Belt - Course Assessment

Improve your business problem-solving skills with the Six Sigma Yellow Belt techniques in this free online course.

Diploma in Six Sigma Yellow Belt

Explore how to tackle common business problems with Six Sigma Yellow Belt techniques. In this course, you will learn how to quantify a complex business problem and set up a project team to solve it. Study how Minitab software can help you along with how waste in business can be recognised and eliminated so profits and efficiency can be improved. Register today, enhance your skills and attain a basic knowledge of Six Sigma.

Introduction to OEE

Important Terms & Optimal Practice for an OEE Program

In this module, you will be introduced to Overall Equipment Effectiveness (OEE). You will learn the factors affecting OEE and guidelines to minimize these effects. In addition, OEE framework is explained and illustrated through examples. You will also learn important terms related to the management of OEE. Moreover, the OEE program's optimal practices are discussed, followed by OEE practices for improvement and comparative analysis.

Analysis of Different Operational Situations in OEE

Calculation Methods for OEE & Improvement

In this module, you will learn how different operational situations are handled in OEE and the issues behind OEE losses. You will also learn the methods used to collect data related to OEE loss and a methodology for conducting OEE loss analysis. In addition, you will learn how to calculate OEE together with the time loss model and the Pareto chart. A case study is also discussed involving issues caused by pipe blockages in a factory. OEE essentials are also covered in this module.

Overall Equipment Effectiveness (OEE) - Productivity Enhancement - Course Assessment

In this free online course, learn about overall equipment effectiveness (OEE), its measures and a real case study.

Overall Equipment Effectiveness (OEE) - Operational Productivity Enhancement

This free online course on overall equipment effectiveness (OEE) explains OEE from a practical viewpoint. You will be able to learn the formulae, losses and essential terms of OEE. Moreover, the management of operational situations, along with the data collection methods and OEE baseline, are discussed. Different application-related discussions are presented. This course will provide you with the knowledge to start improvement initiatives.

What is BPR?

Steps For Applying BPR

BPR Application

Business process reengineering (BPR) is the practice of rethinking and redesigning how work is done to enhance performance. A business process is a set of tasks you need to perform to achieve business goals. This module would explain why companies need to change their processes and what the benefits are.

Business Process Mapping

Business Process Flowchart

Importance of Flowcharts

Business Process Mapping is the visualization of business processes, allowing for a more detailed view of how the business functions. In this module, you will be introduced to process mapping and flowcharts. You will learn the benefits of flowcharts and see examples of famous companies applying the business process mapping concept.

Introduction to the Drawing App

Drawing with the App

Flowchart Drawing Apps

There are many flowchart drawing apps available, both free and paid. In this section, I'll dedicate some time to talk about the Draw.io app. Draw.io is a free, open-source tool for creating flowcharts and other types of diagrams. It can be used online or downloaded to your computer. It has a wide range of templates and shapes to choose from.

The Business Process Re-engineering (BPR) Guide – Course Assessment

Learn essential techniques and strategies in Business Process Reengineering (BPR) in this free online course.

The Business Process Re-engineering (BPR) Guide

This course provides an invaluable opportunity to gain insight into business process reengineering. The knowledge gained will give you the ability to shape your company's future and the competence to assist your managers in constructing the best business process change plans. By the end of this course, you will be able to keep your company's processes and operations resilient and adaptable during economic downturns.

Course Introduction

Clauses 1 to 5

Clauses 6 to 10

ISO 9001 is crucial for fostering Quality and sustainability in any organization. This module works through the different clauses of ISO 9001  to help you create a good quality management system and drive your organization towards a better and brighter future.

Risk Analysis Process

Challenges of Applying ISO 9001

QMS Business Strategies

The Certification Process

This module will cover the different ISO 9001 certification stages. Quality management techniques covered include Delayering, Six Sigma, Management By Objectives, and Business process reengineering. The module will also cover the challenges of applying ISO 9001 in any organization.

ISO 9001 : 2015 - The Guide to Quality Management Systems QMS – Course Assessment

Learn the ISO 9001 clauses and the certification requirements and benefits in this free online course.

ISO 9001 : 2015 - The Complete Guide to Quality Management Systems QMS

This course is an invaluable opportunity to gain insights into ISO 9001 and quality management systems. The knowledge gained will give you the ability to guarantee the quality of your company’s products. In addition, you will have the competence to assist your managers in applying the best quality management systems. Discover the best ways of enhancing the quality of your products and services and get ISO 9001 certified.

Introduction to Operations Management - Part 1

Introduction to Operations Management - Part 2

Introduction to Operations Management - Part 3

The module begins by introducing forecasting and describes why it is critical to the management of all functional areas within an organization. For example, marketing relies on forecasting to predict demand and future sales, and human resources forecasts future hiring requirements.

Forecasting Methods - Part 1

Forecasting Methods - Part 2

You will then learn about forecasting methods such as time series forecasting. Time series models assume that information needed to generate a forecast is contained in a time series of data and that the future will follow the same patterns as the past.

Introduction to Aggregate Planning

Aggregate Planning - Tabular Method and Linear Programming Part 1

Aggregate Planning - Tabular Method and Linear Programming Part 2

The module begins by introducing the concept of aggregate planning and its use in medium term planning in businesses. You will be introduced to aggregate planning methodologies such as the tabular method and linear programming.

Aggregate Planning - Transportation model Part 1

Aggregate Planning - Transportation model Part 2

The course also introduces the linear programming technique and a special type of linear programming known as the Transportation Model, which can be used to obtain aggregate plans that would allow balanced capacity and demand and the minimization of costs.

Diploma in Applied Operations Management - First Assessment

You must score 80% or more to pass this assessment.

Introduction to Line Balancing

Line Balancing - Part 1

Line Balancing - Part 2

Line balancing - Part 3

The module begins by introducing the concept of line balancing and explains terminology associated with it, such as tasks, task precedence, task times and cycle time. You will also learn about heuristics for working out line balancing problems in lean production, and about cycle time, the maximum time allowed at each workstation before the work moves on.

Layout Problem - Part 1

Layout Problem - Part 2

The module introduces the qualitative factors, such as raw materials, transport, and customer demand in determining the location of facilities. You will then learn about quantitative methods, such as the p-median model, which is used to model many real world situations, such as the location of public or industrial facilities, warehouses and other facilities.

Introduction to Inventory Models - Part 1

Introduction to Inventory Models - Part 2

Introduction to Inventory Models - Part 3

The module begins by introducing the basics of inventory management and introduces concepts such as deterministic demand and probabilistic demand, type of costs such as cost of item, order cost, and holding or carrying cost.

Inventory Models - Part 1

Inventory Models - Part 2

Inventory Models - Part 3

Inventory Models - Part 4

Inventory Models - Part 5

Several models are available to help determine how much inventory should be brought in to restock the products or parts, and you will be introduced to inventory models such as the single period inventory model, the multi-period inventory model and the economic order quantity (EOQ) model. These models are explained in detail using worked examples.

Diploma in Applied Operations Management - Second Assessment

Diploma in Applied Operations Management - Final Assessment

Learn how to practically apply professional operations management skills with this applied operations management course.

Diploma in Applied Operations Management

This free online Applied Operations Management course will introduce you to the practical applications of the main theories that underpin operations management. By the end of the course, you will have learned why virtually all operations management decisions are based on a forecast of the future, and how forecasts drive strategic operations decisions such as competitive priorities, changes in processes, and large technology purchases.

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